Improving retention and completion rates

Hear Farnham Street Neighbourhood Learning Centre IT coordinator, Manrico Moro, describe and reflect on an ICT project that has created online access for ESL students to class-related tutorials and resources who, in the past, had difficulty continuing with their studies because of family and work-related reasons. Apologies for the quality: larger file (25MB) repeatedly failed to upload.

You can also download a learning design/ delivery map of the course taught at FRWP. It outlines how the course is structured and how online support and activities were built into the face-to-face program .